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Cancelled, rescheduled, or missed deliveries

To cancel or reschedule an entire order or part of the order, the customer must contact the customer service team via the Contact Us page or phone number, quoting your order number, and delivery address as a reference.

Where an order is cancelled before the delivery has been arranged, the customer will receive a full refund.

Where an order is amended before the delivery has been arranged, we will reschedule your delivery at no additional cost to the customer.

Where an order is cancelled less than 24 hours before delivery (excluding weekends and bank holidays), the customer will be subject to a £500 surcharge. We will deduct the cancellation surcharge from the refund. We will make every effort to contact you before applying the surcharge.

Where an order is amended with less than 24 hour notice prior to delivery (excluding weekends and bank holidays), any additional items will not be added to the existing order. A brand new order will be raised and will be subject to the standard delivery charge and delivery timescales.

The customer is responsible for access provided on the day of delivery, if our delivery teams are unable to gain access to the property, the customer will be subject to a failed delivery surcharge of £500. We will deduct the failed delivery surcharge from the refund. We will make every effort to contact you before applying the surcharge.

Where the furniture delivery team are unable to deliver to the customer, we will contact the customer at the earliest opportunity to notify the customer and reschedule the delivery.

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